Shelagh Mooney is Associate Professor at the School of Hospitality and Tourism, Auckland University of Technology, New Zealand. Shelagh's research is focused on diversity and sustainable workforce issues. Shelagh is interested in how gender intersects with other aspects of individual identity and the interactions between individual, organisational and societal levels.

Richard N.S. Robinson is Associate Professor at The University of Queensland Business School, Australia. Richard's research explores tourism and hospitality workforce issues including sustaining employment for disadvantaged groups and culinary workers.

David J. Solnet is Professor at The University of Queensland Business School, Australia. David's research focuses on hospitality and service employees, work and employment, focusing on human resource management, service climate and culture and generation Y and Z.

Tom Baum is Professor at the Department of Work Employment and Organization, University of Strathclyde, Scotland, and Distinguished Visiting Professor in the University of Johannesburg, South Africa. He is interested in the relationship between work and its wider social, cultural and economic context in frontline services.