Causal mapping is a tool that enables you to make sense of challenging situations so that you can get more out of them. A causal map is a word and arrow diagram in which ideas and actions are causally linked with one another through the use of arrows. Typically, only specialists such as physical or social scientists and operations researchers know about causal mapping and the tool is therefore not widely known or its broad applicability understood. Until now there has been no guidance available on how to make use of the tool for more general purposes. This book lets managers understand the theory and practice of causal mapping in layman's terms for use in both individual and group settings. It shows managers how to develop and use action-oriented strategy maps and logic models in business decision making. The authors show how causal mapping can be used as a tool to make sense of challenging situations and develop effective business responses. We live in a complex world. We are constantly challenged by issues that seem at first to be simple, but on reflection turn out to have complicated causes and consequences that can dramatically affect our lives. Often, getting a handle on what the issues are is half the battle. Imagine a tool that can help you unravel the complexity of the decision-making labyrinth, a process that would allow you to: * Make sense of challenging situations * Tackle a large number of ideas and their interconnections * Evaluate and explore values, goals, strategies and actions * Link strategic thinking to action * Develop effective action plans in response to the issues * Create shared meaning and agreement * Communicate strategies in ways that can be easily understood and acted upon * Make people understand why an action is important and how they can help * Help you move from 'winging it' to creating integrated strategies that are robust, both today and in the future, for your firm Causal mapping is that process. A causal map links your ideas using a few simple rules to reflect causality and so reveal strategic options and goals. Visible Thinking shows you how to create causal maps for individuals and groups, and thereby to capture the power and broad applicability of causal mapping in a business, as well as a personal, context. Visible Thinking will revolutionize the way you approach complex situations and help you decide what you should do, how you should do it and why. The causal mapping process is illustrated through a series of real cases - from tackling personal problems to strategy-change efforts in business, public and not-for-profit organizations. The cases are used to present a comprehensive set of process guidelines designed to help you create your own action-oriented causal maps. 'Mapping has worked very well in enabling us get to grips with major decisions. The process brings issues and underlying assumptions to the surface, using the diverse perspectives of all members of the group. Then, most helpfully, it structures contributions so that the group reaches a shared understanding and can see the whole, rich picture.' Ros Micklem, Principal, Cardonald College, Glasgow, Scotland 'Bryson, Ackermann, Eden and Finn beautifully convert the bland noun "map" into the vivid managerial verb, "to map", and in doing so define a unique managerial capability that can provide new sources of order and meaning in chaotic times.' Karl E. Weick, Rensis Likert Distinguished University Professor of Organizational Behavior and Psychology, University of Michigan Business School, Ann Arbor, Michigan, USA