Business analysts are generally charged with the investigation of ideas and problems. Their role is to formulate options for a way forward and produce business cases setting out conclusions and recommendations. The development of business analysis as a professional discipline has extended the role of the business analyst who now needs the widest possible array of tools. This new edition provides 99 possible techniques and applies them within a framework of stages such as "e;Investigate Situation"e;, "e;Define Requirements"e; and "e;Manage Change"e;.

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